FAQ
Welcome to our Frequently Asked Questions (FAQ) page! Here you'll find answers to the most common questions our customers ask. Browse through the sections to find the answers you need.
You may register for an account on our dedicated Wholesale Registration page. Follow the instructions there to submit your business details for approval. For assistance, contact our sales team at sales@oldwoodsigns.com.
Our competitive wholesale pricing and discounts are available exclusively to approved business accounts. To view pricing details, please register for a wholesale account on our Wholesale Registration page. Once approved, you’ll gain access to our full pricing and discount structure. For questions, contact our sales team at sales@oldwoodsigns.com.
We generally have no minimum order quantities for our wholesale signs, allowing flexibility for your business needs. However, our smaller Accent and Landmark signs do have a minimum order quantity of 3. For details, check our product pages or contact our sales team at sales@oldwoodsigns.com.
Order lead times vary depending on the product and customization. For detailed information, please visit our Shipping & Returns page. If you have specific questions about your order, contact our customer service team at sales@oldwoodsigns.com.
This is what sets us apart and where we really shine! Not to toot our own horn, but we absolutely geek out over this stuff and love creating custom pieces.
Are you looking for that certain something for that hard-to-decorate spot? Or maybe you have a restaurant that requires specialized décor? We've designed and fabricated custom signs for the wine and beer industry, museums, pizza chains, hotels, parks, show booths, shops and custom homes.
Email us at promo@oldwoodsigns.com to get started.
It's probably cheaper than you think! We don't usually have minimums and our turn-around times are amazing. It doesn't hurt to ask!
As we transition to our new website, we’re working diligently to upload all our signs and wall art. If you don’t see a specific sign you’ve ordered before, don’t worry—it’s still available! Our full catalog is being migrated, and some items may not yet appear online. Please contact our customer service team with the sign’s name, description, or product code, and we’ll assist you with placing your order or provide an update on its availability. Thank you for your patience during this exciting update!
International shipping is temporarily unavailable on our new wholesale website due to our recent platform transition. For international wholesale orders, please contact our sales team at sales@oldwoodsigns.com to discuss options. For more details, visit our Shipping & Returns page. We’re working to restore international shipping soon and appreciate your patience.
Yes, you can use your own FedEx, UPS, or other carrier account for wholesale shipments. Provide your account details during checkout or contact us. For more information, see our Shipping & Returns page. Reach our sales team at sales@oldwoodsigns.com for assistance.
We ship wholesale orders via FedEx and UPS, with options tailored to order size and destination. Shipping costs vary accordingly. For full details, visit our Shipping & Returns page. Contact our sales team at sales@oldwoodsigns.com with questions.
As our products are made to order, we typically do not accept returns or issue refunds. However, we will correct errors, defects, or damaged items. For full details, visit our Shipping & Returns page. Contact our sales team at sales@oldwoodsigns.com for assistance.
We accept credit cards, processed at fulfillment for most wholesale orders. New companies may require a deposit before production, while established accounts may receive net terms. Contact our sales team at sales@oldwoodsigns.com for specific payment arrangements.
Explore our full range of wholesale signs on our Product Catalogs page. Approved accounts can view or download our latest catalogs there. For access or questions, contact our sales team at sales@oldwoodsigns.com.