All orders are made to order, requiring time for production before shipping. We use custom packaging to ensure products arrive in excellent condition. This policy outlines our shipping procedures for wholesale customers, including carrier options, third-party accounts, ship-date preferences, and additional considerations.

Shipping Carriers

We primarily ship via FedEx and UPS to provide reliable, timely delivery within the US and its territories. The choice of carrier depends on destination, order size, and cost efficiency. For Rural Routes, or other addresses inaccessible by FedEx or UPS, we use USPS. If you have specific carrier requirements, please notify us at the time of order placement, and we will accommodate where possible.

Third-Party Shipping Accounts

We support the use of third-party shipping accounts for customers who prefer to use their own FedEx, UPS, or other carrier accounts. To use a third-party account:

• Provide your account number and carrier details at the time of order.
• Ensure the account is active and configured for third-party billing.
• We will coordinate with the carrier to apply your account for shipping charges.

Note: Any issues with third-party accounts (e.g., invalid account numbers or billing restrictions) may delay shipping. We will contact you to resolve such issues promptly.

Ship-Dates

Wholesale customers may request a delayed ship-date to align with their inventory or promotional needs. To request a future ship-date:

• Specify the desired shipping date at the time of order placement.
• Ship-dates must be within 365 days of order placement and subject to production timelines.
• Orders with delayed ship-dates will be produced and held in our facility until the requested shipping date.

Please note that production lead times (typically 7-10 business days, depending on order complexity and time of year) apply before the ship-date. We will confirm the feasibility of your requested ship-date upon order receipt.

Additional Considerations

• Freight for Large Orders: For oversized or high-volume orders requiring freight shipping (e.g., LTL or palletized shipments), we will coordinate with you to select the appropriate carrier and provide a shipping quote. Freight shipments may also use third-party accounts if provided.
• International Shipping: This policy covers domestic shipping only. For international wholesale orders, please contact us for a separate shipping agreement.
• Shipping Confirmation: Once your order ships, you will receive a tracking number via email. For third-party accounts, ensure your carrier provides tracking information.
• Damages or Lost Shipments: Inspect deliveries upon receipt. Report any damages or discrepancies within 48 hours of delivery. For lost or delayed shipments, we will work with the carrier to resolve issues promptly.

Contact Us

For questions or special shipping requests, contact our wholesale team at [insert contact email/phone]. We aim to ensure your orders are delivered efficiently and in perfect condition.

At Old Wood Signs, we pride ourselves on delivering not just products, but personalized experiences. Every item we offer is a unique creation, made to order, and meticulously crafted to meet your individual preferences.

This bespoke approach means your item is not pulled from a shelf but is instead a one-of-a-kind masterpiece made exclusively for you. While this commitment to customization and quality necessitates a bit more time before shipping, it guarantees that what you receive is far from ordinary.

Lead times depend on the complexity, quantity, and customization of the products ordered. Standard lead times are 7-10 business days from order confirmation to shipment readiness. During high-demand periods, such as holidays or industry-wide promotional cycles, lead times may extend due to increased order volumes. To accommodate specific delivery schedules, please provide your required delivery date at the time of order, and we will coordinate production to meet your timeline whenever feasible. For large or highly customized orders, we will provide a tailored lead time estimate upon order receipt.

As we strive to enhance your shopping experience, we are excited to announce that our website has transitioned to a new host and e-commerce provider. With this upgrade, we aim to bring you a more streamlined and user-friendly interface, improved product offerings, and more.

Please note that during this transition period, we have temporarily suspended international shipping on our new wholesale website, as it is not currently configured to process international orders directly. For international wholesale inquiries, please contact our sales staff to discuss available options. We understand the importance of serving customers worldwide and are committed to reinstating international shipping as soon as possible.

We appreciate your understanding and patience during this time of growth. Stay tuned for updates, and we look forward to continuing to serve you with even greater efficiency and a wider range of products.

For wholesale customers located in or visiting the Flathead Valley, we offer local pickup to eliminate shipping costs. All wholesale orders designated for pickup must be collected at our offices in Bigfork, Montana. Please coordinate with our sales team to schedule a pickup time and confirm order readiness.

At Old Wood Signs, we strive to ensure every wholesale order meets your expectations. As all items are made to order and we do not maintain inventory, please review the following guidelines for handling issues with your order.

Damaged Items

If an item arrives damaged, retain all packaging and contact our wholesale team within 48 hours of receipt. Provide photos of the damage and packaging for assessment. We will arrange a replacement promptly upon approval. Do not return the item without prior authorization. If the damage occurred during shipping, the carrier may request to collect the item for their internal review.

Personalization Errors

In case of personalization errors (e.g., misspellings), verify the details provided in your order confirmation email, which reflects the approved personalization submitted. If the error is due to our production process, we will correct it at no cost. Contact our wholesale team within 7 days of receipt with details for review.

Flaws and Defects

For any manufacturing flaws or defects, notify our wholesale team within 7 days of delivery and submit photos clearly showing the issue. We will evaluate the problem and provide a resolution, which may include repair or replacement, depending on the nature of the defect.

Color Disclaimer 

Please note that the colors of the final product may differ slightly from what you see on the website due to several factors:

1. Transillumination: Monitors display information using transillumination, which is the colored light emitted from your screen. Transilluminated images deliver a much greater range of contrast and color intensity than light reflecting off physical materials such as wood, steel, or aluminum.
2. Monitor Calibration: Colors often vary between different computer monitors due to screen calibration differences. Two monitors side-by-side may display slightly different colors. Our designers use professionally calibrated monitors to minimize this issue.
3. Material Properties: Each material reflects light differently and has its own texture and finish, affecting color perception. Variations in the printing process, inks, and substrates can also cause slight differences in color.
4. Lighting Conditions: The light source with which you view colors, such as daylight versus incandescent lighting, can significantly affect how colors are perceived.

While we strive for the highest fidelity in color representation, subtle variations are to be expected, and we cannot guarantee 100% color accuracy.

Additional Notes

• All return or replacement requests must be authorized by our team. Unauthorized returns will not be accepted.
• Due to the custom nature of our products, returns for reasons other than damage, personalization errors, or defects are not accepted.
• For urgent issues, please contact our wholesale team directly to expedite resolution.

We are committed to ensuring your satisfaction and will work diligently to address any concerns.